Returns & Warranty Policy
Returns/Exchanges/Warranty Claims are Easy
Exchanges & Warranty Replacement
If you find that you just don't like the scent, we'll swap it out, free of charge (given as a store for the purchase price of the item plus a shipping credit). We only ask that you smell it & decide you don't like it before you use it. We'll send you a prepaid return label and ship you a replacement of your choice.
To start the exchange process please email us, do not call.
Please include in your email the following information:
- Order number or Name & billing or shipping address of the order so we can find it.
- What product do you want to exchange or warranty?
- Did you use it?
If you purchased the item from any other venue other than WetShavingProducts.com, you must go through that venue. We cannot service returns for other venues or platforms.
Returns for a refund are accepted for any reason (except customer damage) within 30 days of purchase. Final Sale items are not returnable.
A refund will be issued to the credit card that was used to pay for the order. No exceptions. We must be able to locate your order information to initiate a refund.
If we cannot find the order, we will issue you a store credit for unused merchandise.
If the item is un-sellable due to reasons not our fault, you may either accept a store credit for the full value or a restocking fee of up to 25% shall be assessed. Made to Order items are considered non-restockable whether used or not due to the nature of the item.
Prepaid Return Labels
I will issue a printable prepaid return label by request. The label will come from stamps.com. It will only be good for 48 hours. Please pack up the package nicely, no refund/credit will be issued if the item arrives broken. DO NOT use the free priority mail boxes.
If the item is not resellable or you are asking for a refund to the credit card used, the cost of the return label will be deducted from any credit issued.
To request a label, please indicate that you have read this paragraph in your email to me.
Any WSP branded item is covered under warranty against defects in workmanship for one year for the original purchaser. Hair loss of 1 or 2 hairs every other shave is uncommon, but within tolerances, but we'll still replace it if you're unhappy.
And, if you think that this policy is unfair in anyway or have any further questions, please contact us and we'll do our best to help you out.