Returns & Warranty Information
Returns and Warranty Help
If something is wrong with your order, we want to make the next step clear. Start with the quick guide below to see what qualifies, what to include, and what happens after you reach out.
Start With the Right Lane
We allow returns for refund within 30 days of purchase for reasons other than customer damage, though some categories are excluded. The first step is figuring out which lane your issue falls into.
Return for Refund
If the item qualifies and you are within the window
- Confirm the purchase was made directly through WetShavingProducts.com.
- Confirm you are within 30 days of purchase.
- Make sure the item is not in an excluded category.
- Contact WSP with your order details so the return can be reviewed.
Warranty or Product Issue
If the issue is a defect or a problem that is WSP’s fault
- Gather your order number and product details.
- Take clear photos if the issue is visible.
- Contact WSP and explain what happened.
- Wait for instructions before shipping anything back.
What Qualifies for a Refund
Returns for refund are accepted for any reason (except customer damage) within 30 days of purchase, subject to the exclusions listed below.
Usually Eligible
Assuming the item is within policy and saleable
- Orders purchased directly from WetShavingProducts.com
- Items within 30 days of purchase
- Items that can be resold
- Items not damaged by the customer
Not Eligible for a Standard Return
Unless the issue is WSP’s fault
- Final sale items
- Travel and sample items
- Made to Order items
- Services, including most of the value in sharpened straight razors
What to Expect Financially
This is the part most customers want stated clearly. Our standard policy provides the rules below.
Refunds
If the item qualifies and is resellable, a refund for the purchase price (minus any shipping costs) will be issued to the original payment method within 5 days of actual receipt.
If the Order Cannot Be Found
If we cannot locate the original order, store credit may be issued for unused and saleable merchandise only.
Unsellable Items
If the item is unsellable for reasons that are not WSP’s fault, you may receive store credit for full value or be assessed a disposal fee depending on the item type.
Case-by-Case Returns
Excessive, unreasonable, or large-quantity returns are judged case by case.
Sending the Item Back
Do not send anything back until WSP has reviewed the issue and confirmed the next step. That helps avoid delays, lost packages, and returns that cannot be matched to the right order.
Before You Ship It
Wait for instructions first
- Contact WSP and explain whether this is a return for refund or a warranty issue.
- Wait for confirmation that the item should be sent back.
- Print and complete the merchandise return form.
- Include that completed form inside the package so the return can be matched to the correct order.
Who Pays Return Shipping?
Depends on why the item is coming back
- If the return is for a standard refund and the issue is not WSP’s fault, the customer is responsible for return shipping.
- If the issue is a confirmed warranty problem, defect, shipping error, or another issue that is WSP’s fault, WSP may provide a return label upon request.
- Do not assume a label will be issued automatically. Wait for instructions after WSP reviews the issue.
What to Put in the Package
Make it easy to identify and process
- The item being returned
- The completed merchandise return form
- Any requested photos or notes, if WSP asked for them in advance
- Protective packaging so the item arrives in the same condition it left your hands
Why the Form Matters
Including the return form with the item helps WSP match the package to the correct order, review the issue faster, and avoid delays in refund or warranty processing.
Before You Contact Us
The fastest way to get help is to send the details that matter the first time.
Please Include
- Your order number
- The product name
- Whether you are asking about a refund or a warranty issue
- A short explanation of the problem
- Photos, if the issue is visible
What Happens Next
Once WSP has the order details and understands whether the issue is a return or a warranty problem, the team can tell you the next step, confirm eligibility, and let you know whether the item should be sent back.
Quick Questions
Can I return something I bought somewhere else?
No. Items purchased through another venue or merchant must be handled through that original venue.
Can I return samples or travel items?
Not as a standard return unless the issue is WSP’s fault. Travel and sample items are non-returnable.
Can I return a Made to Order item?
Not as a standard return unless the issue is WSP’s fault. Made to Order items are non-restockable and not returnable for reasons outside WSP’s responsibility.
Do I get shipping costs back?
Qualifying refunds are issued for the purchase price minus any shipping costs.
Keep It Simple: Check Eligibility, Then Contact Us
Most returns and warranty questions get resolved faster when the order number, product, and issue type are clear up front. Start there, and WSP can point you to the right next step.