Returns & Warranty Policy
Returns/Exchanges/Warranty Claims are Easy
If you purchased the item from any other venue other than WetShavingProducts.com, you must go through that venue. We cannot service returns for other venues or platforms.
Returns for a refund are accepted for any reason (except customer damage) within 30 days of purchase. Final Sale items are not returnable.
A refund will be issued to the credit card that was used to pay for the order. No exceptions. We must be able to locate your order information to initiate a refund.
If we cannot find the order, we will issue you a store credit for unused & sale-able merchandise only.
If the item is un-sellable due to reasons not our fault, you may either accept a store credit for the full value or a restocking fee of up to 25% shall be assessed. Made to Order items are considered non-restockable whether used or not due to the nature of the item.
Exchanges & Store Credit
If you didn't use it, we will send you a return shipping label unless it was a made to order item which cannot be restocked. See below.
If you did use it, just send it back with the return order form and follow the procedure outlined above. Alternatively, if you prefer to not send it back, if you could answer some questions about what you didn't like about it, what description wasn't accurate on the website, and what we can do better next time we can offer store credit minus a 30% restocking fee.
Prepaid Return Labels (US ONLY)
I will issue a printable prepaid return label by request. The label will come from stamps.com. It will only be good for 48 hours. Please pack up the package nicely, no refund/credit will be issued if the item arrives broken. DO NOT use the free priority mail boxes.
If the item is not resalable, you used a free shipping code, or you are asking for a refund to the credit card used, the cost of the return label will be deducted from any credit issued. Minimum of $5 will be deducted.
To request a label, please email stating you have read the terms and agree to any possible deductions from your refund.
Any WSP branded item is covered under warranty against defects in workmanship for one year for the original purchaser. Hair loss of 1 or 2 hairs every other shave is uncommon, but within tolerances, but we'll still replace it if you're unhappy.
And, if you think that this policy is unfair in anyway or have any further questions, please contact us and we'll do our best to help you out.